Does Idiocom offer a free trial?
Yes. Idiocom offers a free trial that lets merchants explore and set up their store before committing to a paid plan. During the trial, you can create your store, customize its design to match your brand, add and manage your product catalog, configure payment gateways and shipping settings, and prepare your store to start selling online. This gives you the opportunity to experience Idiocom and understand how it fits your business before choosing a paid plan.
Can I integrate PayPal, Stripe, or other payment gateways with my Idiocom store?
Yes. Idiocom allows merchants to integrate supported payment gateways with their online store, making it possible to accept online payments from customers. Depending on your location and business requirements, you can connect supported providers such as PayPal, Stripe, and other compatible payment gateways. Available payment methods and providers may vary by country and payment gateway availability.
Does Idiocom charge any add-ons?
No. Idiocom does not require mandatory add-ons or hidden charges for the features included in your selected plan. Any optional service or applicable third-party cost will be communicated separately before you proceed.
What is the difference between the Software Plan and Idiocom Managed — Brand & Growth Plan?
Both plans give you access to Idiocom's eCommerce platform. The difference is how you choose to build and manage your business.
Software Plan — Build & Grow Your Way
Designed for businesses that want the flexibility and control to manage their eCommerce store themselves. You can create and customize your storefront, manage products and orders, configure your store, and use Idiocom's available eCommerce tools to run and grow your online business.
Idiocom Managed — Brand & Growth Plan
Designed for businesses that want to build their brand while having the Idiocom team support their eCommerce journey. Along with the Idiocom platform, the team can support areas such as store management, brand building, SEO, content, marketing, and growth, depending on the selected plan and scope of service.
In simple terms:
Software Plan → You build and manage with Idiocom.
Brand & Growth Plan → You build with Idiocom, with our team alongside you.
What support is available with my Idiocom plan?
Yes. Every Idiocom plan includes support through our ticketing and email channels. You can raise a support ticket 24/7, with the level of assistance based on your selected plan.
Can I upgrade my Idiocom plan as my business grows?
Yes. You can upgrade your Idiocom plan as your business needs evolve. Simply choose a plan that better fits your growing requirements and access the additional features, capacity, or support included with that plan.
How do I choose the right Idiocom plan for my business?
Idiocom offers four plans—Starter, Growth, Scale, and Enterprise—to suit different business needs and stages of growth. You can choose the plan based on your store size, product catalog, business requirements, and the level of features and support you need. For businesses with more complex or specific requirements, the Enterprise plan can be customized to match their individual needs.
Can I add more AI credits if I use up my monthly credits?
Yes. If you use your included AI credits before the end of your billing cycle, you can purchase additional AI credits as needed, subject to the applicable plan and credit options.
How do I get started with an Idiocom plan?
Getting started is simple. Choose “Start Free Trial” to create your Idiocom account and access Idiocom Central. From there, you can explore the platform, set up your store, and upgrade to the Idiocom plan that best fits your business whenever you're ready.
How can I upgrade from the free trial to a paid Idiocom plan?
Once you start your free trial, you can manage your subscription through Idiocom Central. When you're ready, simply choose the plan that best fits your business and upgrade directly from your account.
